A revised offer occurs when a buyer inspects the device sent in and discovers that its model or condition does not match what was described on the trade-in order.
Customers who receive a revised offer may choose to A) accept the revised offer and be paid right away or B) decline the revised offer and have the device returned for free.
“Operator didn't have any knowledge of the product as it was labeled as "damaged"when the phone was in mint condition. Operator didn't know software and how to turn the ph... READ MORE
“Operator didn't have any knowledge of the product as it was labeled as "damaged"when the phone was in mint condition. Operator didn't know software and how to turn the phone on, this labeling it as damaged. Sadly, I'll take my business to someone else. Phone wasn't broken damaged or any form of negligence. Operator wasn't specific on saying what was damaged. Emailed back and operator, stated software wasn't working. Operator didn't turn power on... ” READ LESS
“A very good experience. ”
“Phone was in perfect working condition when it was mailed in. Received an email stating there was a defect on camera which was not accurate. The only reason I sold the ph... READ MORE
“Phone was in perfect working condition when it was mailed in. Received an email stating there was a defect on camera which was not accurate. The only reason I sold the phone was because it didn't have enough memory GB on it for my needs. ” READ LESS
“This has been by far the worst online selling experience I've ever had. I've been waiting for my check for 15 days now. After 2 emails I still have no reply besides "we h... READ MORE
“This has been by far the worst online selling experience I've ever had. I've been waiting for my check for 15 days now. After 2 emails I still have no reply besides "we have a lot of people emailing us right now" which is ridiculous. This isn't you guys being super busy. It's just pure laziness. I needed my check to make a very important payment. I expect to have it since it said there was a 5-7 day shipping expectation and normally I've never had an issue with usell but I guess this is a different story. As soon as I get my check in it will be the last time I sell to usell and will make sure I do not recommend this company to anyone. ” READ LESS
“Easy transaction, the check was for exactly what I was quoted. . ”
“Only complaint is that it took a while to get the envelope to mail the phone to you. Other than that everything was good.”
“Quick and easy!”
“Best buy offered me $30 for my iPhone 5. Thank you.”
“Check came fast but I lost my check before I could cash it and need to get a replacement. ”
“Extremely happy with your operation, the transaction was simple and swift. ... READ MORE
“Extremely happy with your operation, the transaction was simple and swift. Thank you ” READ LESS
“the process took longer than I expected”
“Painless. Exactly what they said it would be. Easy and quick. ”
“Went great had no problems at all”
“It was excellent doing business with Usell. The shipping and process was very fast. ”
“Thank you for making this an easy process. ”
“Delivered everything as promised, will use usell again.”
“Absolute flawless transaction ”
“EASY EASY EASY and fast getting money back...”
“Super easy, hassle free way to get some cash for my old phone.”
“Everything worked out perfect, I actually had three phones to send and I got all the envelopes in a timely manner and got what I was quoted for the phones. I'm very happy... READ MORE
“Everything worked out perfect, I actually had three phones to send and I got all the envelopes in a timely manner and got what I was quoted for the phones. I'm very happy and will most likely use Usell again if I have any phones I no longer need. ” READ LESS